Privacy Policy
Bridger Health and Wellness, PLLC
Effective Date: Jan 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING
DATA
Bridger Health and Wellness, PLLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
What is bioidentical hormone therapy?
Bioidentical hormones are compounds that have the exact same molecular structure as the hormones your body naturally produces. Unlike synthetic hormones, bioidentical hormones are derived from plant sources and are customized to match your body's specific needs. This personalized approach often results in better symptom relief with fewer side effects.
How long does it take to see results from hormone therapy?
Every person responds differently to hormone therapy. Some patients notice improvements in energy and mood within 2-3 weeks, while other symptoms like hot flashes may take 4-6 weeks to improve. Full optimization typically occurs within 3-6 months as we fine-tune your treatment based on your response and follow-up testing.
Is hormone therapy safe?
When properly prescribed and monitored, hormone therapy can be a safe and effective treatment. We carefully evaluate your personal and family medical history, conduct appropriate testing, and monitor your progress regularly. The key is individualized treatment - what's right for one person may not be right for another. We'll discuss all risks and benefits specific to your situation.
What's the difference between compounded and standard hormone therapy?
Compounded hormones are custom-made by specialized pharmacies to meet your specific needs. They can be formulated in exact doses and in various forms (creams, capsules, lozenges, etc.) that may not be commercially available. Standard hormone therapy uses pre-made, FDA-approved medications in set doses. Both have their place, and we'll determine which is best for you.
Do you accept insurance?
We are a cash-based practice, which allows us to spend more time with each patient and provide truly personalized care. We provide detailed receipts that you can submit to your insurance for potential reimbursement. Many patients find that their HSA or FSA accounts can be used for our services. We'll be happy to discuss payment options during your consultation.
How often will I need follow-up appointments?
Initially, we typically see patients every 3-4 months to monitor progress and adjust treatment. Once your hormones are optimized and you're feeling well, visits may be reduced to every 6-12 months. We also offer convenient telehealth appointments for established patients when appropriate.
Can hormone therapy help with weight loss?
Balanced hormones can certainly make weight management easier. When hormones like thyroid, cortisol, insulin, and sex hormones are optimized, your metabolism functions better, energy improves, and cravings often decrease. However, hormone therapy works best when combined with proper nutrition, regular exercise, and other lifestyle modifications. We'll create a comprehensive plan to help you achieve your weight goals.
What age should I start thinking about hormone therapy?
There's no one-size-fits-all answer. Some women begin experiencing perimenopause symptoms in their late 30s or early 40s, while others don't notice changes until their 50s. Men may experience declining testosterone as early as their 30s. The key is to pay attention to your body and seek help when symptoms affect your quality of life. Earlier intervention often leads to better long-term outcomes.
2. How We Use Your Information
We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply "HELP" for assistance or contact us at [email protected]
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders
Business Transfers:
• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You have the right to:
• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Bridger Health and Wellness, PLLC.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us
at: Bridger Health and Wellness, PLLC
Phone: 919-576-0716
Email: [email protected]
Website: bridgerhealthnc.com
By using our website and services, you consent to this Privacy Policy.
Bridger Health & Wellness, PLLC
Empowering your journey to hormonal harmony and optimal wellness
Copyright 2026. Bridger Health & Wellness. All Rights Reserved.